Refund policy

Thank you for shopping with Empress. Please note that all of our items are made to order, and therefore we do not accept returns, exchanges, or refunds under any circumstances

No Returns or Exchanges

Once an order has been placed, it cannot be returned or exchanged

All Pre - orders are final sale and cannot be canceled once placed

We encourage customers to carefully review their order, size and shipping information before checkout

Cancellations

Orders cannot be cancelled once production has begun, as each item is custom made.

Damaged or defective items

In the unlikely event that your item arrives damaged or defective, please contact us within 48 Hours of delivery at leempressofficial@gmail.com with photos of the issue

We will review your case and do our best to resolve it

Responsibility

Empress is not responsible for lost, stolen, or delayed packages once they have been shipped

Custom fees, duties, or taxes (for international orders) are the responsibility of the buyer.